Refund Policy

Please be reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately we can't offer you a replacement or refund. 

We stand behind the quality of our products and insurance our workmanship. Any defects or errors on our part will result in a replacement at no charge.

Due to all our products are made-to-order so we typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

Refund policy

We are committed to providing you with the absolute best products, and are happy to refund your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site.

Please email us at support@perfectivy.com with a photo of the product you received along with detail shots you wish to include.

For all other requests please email us at support@perfectivy.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@perfectivy.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Contact Us:

Email: support@perfectivy.com 

USA Address834-F S Perry Street #1479 Castle Rock, CO 80104, United States

UK Address: 24-26 Arcadia Avenue, Dephna House #105, London, Greater London, United Kingdom, N3 2JU

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